Last updated: 19 October 2026

This policy covers Cabix plans bought from Cabix (“we”) on this website. In short:

• Plans are paid a year ahead and do not renew by themselves. We never charge you again unless you place a new order.
• Changed your mind? Ask within 14 days of a payment and we refund that payment in full.
• To cancel, simply do not renew. Your plan runs until its end date.

1. How plans are paid

• A plan is for one designer (a single plan) or for a team with named seats (a team plan). Both are paid in advance for a year. The period is on your invoice.
• We email you 30 days and 7 days before your plan ends. Renewing adds a year to your current end date, so you lose no days by renewing early. Team owners can renew from 60 days before the end date.

2. Cancelling

• There is nothing to cancel. If you do not renew, the plan ends on its end date.
• After the end date you keep access for a few grace days (7 days for a single plan, 7 days for a team plan), so you can still renew without a break. A renewal made in those days counts from the old end date.
• Your account is not deleted when a plan ends. You can still sign in, and renew whenever you like.

3. Refunds

• Within 14 days of any payment (a new plan, extra seats or a renewal) you can ask for that payment back in full. You do not need to give a reason.
• When we refund a payment, what it paid for ends at the same time: the plan’s days, the extra seats, or the renewal (your previous end date comes back). Anything you paid for separately is not affected.
• After 14 days, payments are not refundable. We do not refund the unused part of a period if you stop using Cabix before it ends.
• If we stop offering Cabix, or cannot provide it for a reason within our control, we refund the unused part of the period you paid for.
• Nothing in this policy limits rights you have under the law of the country you live in.

4. Team plans

• Seats added during the year are charged only for the days left until the team’s renewal date.
• A team can have fewer seats only from its renewal date. You choose next year’s number when you renew. We do not part-refund seats during the year.
• To get extra seats refunded within the 14 days, free them first on your Team page. A seat someone is using cannot be taken back.

5. Bought through a partner

If you bought Cabix through one of our local partners, the partner invoices you and its own terms apply. Ask the partner about refunds. Partners buying seat-years from us are covered by their partner agreement, not by this policy.

6. How refunds are paid

• Money goes back the way it was paid: to the same card, or by bank transfer to the account that paid.
• We process an approved refund within 7 working days. Your bank may take a few more days to show it.
• Every refund comes with a credit note against your invoice.

7. How to ask

Use our contact page, cabix.site/contact-sales, or reply to your order email. Please include your order number.